Case Studies
Authenticated Servicing Experience
March 2025
When it comes to homeowners, having easy access to make your mortgage payments is about as high-stakes as it gets. That's why evolution is necessary, and listening to your users in the only way to do it right.
December 2024
The little complexities of being a homeowner can be the source of the most headaches — and from user research, we knew this to be true with our clients and their escrow accounts. But I had an idea to start the evolution of a more user- and homeowner-friendly escrow experience.
December 2022
We delivered a unified financial dashboard designed to empower clients. By streamlining goal-tracking, we made it easier than ever for users to save for a home, plan major purchases, and secure their financial future.
May 2025
We delivered a unified experience welcoming newly acquired clients. Taking an uneasy moment in their homeownership journey, and positioning Rocket as a trusted partner for the years to come.
Testimonials
“Jenna's deliverables are a long list of high-impact, complicated experiences.
She was instrumental in successful improvements to the 1098/tax statement and escrow experiences in our client mortgage servicing platform, as well as redefining the future of the client dashboard."
Virginia Baeta
Director, Content Design
Virginia Baeta
“You show impeccable dedication to upholding our content guidelines and brand standards, and to advocating for user needs.
You're looked to as a discipline expert above your title and level, and you're known as a designer who delivers thorough, high quality work, collaboratively and on deadline."
Director, Content Design
Steve Cusamano
"What I find most exciting is that Jenna uses her skills beyond her assignments — recognizing a gap between content designers on the Consumer teams, she created a space for them to come together and practice their craft together.
By organizing and leading recurring meetings, she's helping prioritize."
Director, UX Design